Terms of use

Welcome to the online platforms of The Preserve, part of the Colonial Oaks family of communities (“The Preserve,” “we,” “us,” “our”). We appreciate your interest in exploring our longevity-focused community, services, programs, and resources.

These Terms of Use (“Terms”) apply to all public-facing websites and online services we operate, including:

• The Preserve community website(s)

• Resident portals

• Family portals

• Employee portals

• Online scheduling and booking tools

• Digital forms, applications, and interactive resources

(collectively, the “Sites”).

By accessing or using our Sites, you agree to these Terms. If you do not agree, please discontinue using the Sites.

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1. Scope of These Terms

These Terms govern your use of all publicly accessible Sites as well as any portals or online tools offered by The Preserve.

Separate terms may apply to:

• Residency agreements

• Care or service agreements

• Employment agreements

• Vendor/partner contracts

• Portal-specific or application-specific terms

If there is a conflict, the more specific agreement controls.

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2. Informational Purposes Only

The content on our Sites is provided for general informational and educational purposes related to longevity living, wellness offerings, community features, and services available at The Preserve.

The Sites do not provide:

• Medical advice

• Legal advice

• Professional care directives

• Emergency services

If you are experiencing a medical emergency, call 911 immediately.

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3. Acceptable Use

By using our Sites, you agree NOT to:

• Engage in unlawful, harmful, or fraudulent behavior

• Harass, threaten, or abuse others

• Submit false, misleading, or inappropriate information

• Attempt to access systems, portals, or data without authorization

• Disrupt or interfere with the security or functionality of the Sites

• Upload viruses, harmful code, or malicious software

• Mine, scrape, or harvest data without permission

• Impersonate any person or misrepresent your identity

We may suspend or terminate access for violations of these Terms.

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4. User Accounts (Resident, Family, Employee Portals)

Some services require account creation.

You agree to:

• Provide accurate account information

• Maintain the confidentiality of your login credentials

• Notify us of any unauthorized access or suspicious activity

• Not share your credentials with others

The Preserve is not responsible for damages resulting from unauthorized access caused by improper handling or sharing of credentials.

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5. Intellectual Property

All content on the Sites, —including text, graphics, logos, images, videos, layouts, designs, and descriptions, —is owned or licensed by The Preserve and protected by copyright, trademark, and other intellectual property laws.

You may view or download content solely for personal, non-commercial use.

You may not:

• Copy, reproduce, or distribute content

• Modify or create derivative works

• Use our logos, branding, or trademarks without permission

• Commercialize any portion of the Sites

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6. User-Generated Content

If you submit or upload any content (e.g., feedback, testimonials, comments), you grant The Preserve a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, display, or distribute such content.

We reserve the right to moderate or remove submitted content at our discretion.

7. Third-Party Links

Our Sites may contain links to external websites, platforms, or resources, including referral directories, social media pages, or employment sites.

The Preserve is not responsible for:

• The content on third-party sites

• Their privacy or security practices

• Any interactions, transactions, or outcomes resulting from those sites

Accessing third-party links is at your own discretion.

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8. Privacy

Your use of the Sites is also governed by:

• Our Online Privacy Notice

• Our Cookie Notice

These notices explain how we collect, use, and safeguard Personal Information. Please review them carefully.

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9. No Warranty

The Sites are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The Sites will always be uninterrupted or error-free

• Content will remain accurate or current

• Defects will always be corrected

• The Sites will remain secure

Your use of the Sites is at your own risk.

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10. Limitation of Liability

To the fullest extent permitted by law, The Preserve is not liable for damages arising from:

• Use of or inability to use the Sites

• Decisions based on Site content

• Service interruptions, delays, or technical issues

• Harmful components such as malware

• Third-party websites, links, providers, or tools

• Unauthorized access or data interception

Your sole remedy is to discontinue use of the Sites.

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11. Indemnification

You agree to indemnify and hold harmless The Preserve, Colonial Oaks, and their employees, leadership, partners, and affiliates from any claims, damages, or losses arising from:

• Your use of the Sites

• Your violation of these Terms

• Your infringement of another party’s rights

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12. Copyright Complaints (DMCA)

If you believe your copyrighted work has been used on our Sites without authorization, you may submit a Digital Millennium Copyright Act (DMCA) notice containing:

• A description of the copyrighted work

• The exact location of the alleged infringement

• Your contact information

• A statement of good-faith belief

• A statement that all information is accurate

• Your physical or electronic signature

DMCA Contact:
Email: privacy@thepreserve.com
Address: 3800 Oakleaf Rd, Pittsburgh, PA 15227.

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13. Changes to These Terms

We may update these Terms periodically to reflect:

• Legal changes

• Updates to our services

• Improvements to our platforms

The “Last Updated” date indicates the most recent revision. Continued use of the Sites means you accept the updated Terms.

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14. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

Any disputes will be resolved in courts located in Texas unless otherwise required by law.

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15. Contact Information

If you have questions about these Terms, please contact:

The Preserve – Legal & Compliance Office
Email: privacy@thepreserve.com